Abraham, A. (2011). Care and Compassion. Parliamentary and Health Service Ombudsman: London.
Aiken, L.H., Buchan, J., Ball, J., Rafferty, A.M. (2008). Transformative impact of Magnet designation: England Case Study. Journal of Clinical Nursing, 17(24), 3330-3337.
Baly, M. (1997). Florence Nightingale and the Nursing Legacy. 2nd ed. Whurr: London.
Berwick, D. (2013). A Promise to Learn-A commitment to act. National Advisory Group on Patient Service: London.
Bevan, G. and Hood, C. (2006). What’s Measured is What Matters; Targets and Gaming in the English Public Healthcare System. Public Administration 84(3), 517-538.
Burdett Trust for Nursing (2006a). Factors associated with clinical focus in NHS Trust Boards. Burdett Trust for Nursing: London.
Burdett Trust for Nursing (2006b). Who Cares Wins-leadership and the business of caring. Burdett Trust for Nursing: London.
Care Quality Commission (2011). Dignity and nutrition inspection programme: National overview. Care Quality Commission: London.
Colin-Thomé, D. (2009). Mid Staffordshire NHS Foundation Trust: A review of lessons learnt for commissioners and performance managers following the Healthcare Commission investigation (Available at http://www.midstaffsinquiry.com/assets/docs/Colin-Thome report.pdf) Accessed 10th November 2012).
Collins, D. (1998). Organizational change: sociological perspectives. Routledge: London.
Cowden, T., Cummings, G., Profetto-McGrath, J. (2011) Leadership practices and staff nurses” intent to stay: a systematic review. Journal of Nursing Management 19 (4), 461-477.
Cummings, GG, MacGregor, T., Davey, M. et al (2010). Leadership styles and outcome patterns for the nursing workforce and work environment: a systematic review, International Journal of Nursing Studies, 47, 363-385.
Dawson, S., Garside, P., Hudson, R., Bicknell, C. (2009). The Design & Establishment of the Leadership Council. NHS Leadership, Council http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_093388.pdf (accessed 1st October 2009).
Delamonthe, T. (2011). We need to talk about nursing. British Medical Journal 342: 3416.
DH (2012a). Nursing and Care Quality Commission Letter to the Prime Minister 18th May. (Available at http://www.dh.gov.uk/health/files/2012/05/NCQF-letter-to-PM.pdf, accessed 25th July 2012).
DH (2012b). Compassion in Practice-Nursing, Midwifery and Care Staff Our Vision and Strategy. Department of Health: London.
DH (2011). The Government’s response to the recommendations in front line care: The report of the Prime Minister’s Commission on the Future of Nursing and Midwifery in England. Department of Health: London. Available at http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_125985.pdf (accessed 6th May 2011).
DH (2010). Operating framework for the NHS 2010-11. The Stationery Office: London.
DH (2010a). Front Line Care: the future of nursing and midwifery in England. Report of the Prime Minister’s Commission on the Future of Nursing and Midwifery in England 2010. Department of Health: London. Available at http://webarchive.nationalarchives.gov.uk/20100331110400/http://cnm.independent.gov.uk/wp-content/uploads/2010/03/front_line_care.pdf (accessed 6th May 2011)./
DH (2009). NHS Health and Well Being: final report. Department of Health: London. (Available at http://www.nhshealthandwellbeing.org/pdfs/NHS Staff H&WB Review Final Report VFinal 20-11-09.pdf).
Dixon-Woods, M., Baker R., Charles K. et al. (2013). Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study. BMJ Quality and Safety DOI: 10.1136/bmjqs-2013-001947.
Drenkard, K. (2010). The Business Case for Magnet®. Journal of Nursing Administration 40 (6), 263-271.
Drucker, P. (1993). Managing for Results. Harper Business: New York.
Duygulu, S. and Kublay, G. (2010). Transformational leadership training programme for charge nurses. Journal of Advanced Nursing 67 (3), 633-642.
Francis, R. (2013). Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (Three Volumes). The Stationary Office: London.
Gesler, W., Bell, M., Curtis S., Hubbard, P. and Francis, S. (2004). Therapy by design: evaluating the UK hospital building program. Health Place 10(2), 117-28.
Goodrich, J. (2011). Schwartz Center Rounds: Evaluation of UK Pilots. King’s Fund: London.
Gray, B. and Smith, P. (2009). Emotional labour and the clinical settings of nursing care: the perspectives of nurses in East London. Nurse Education in Practice 9 (4), 253-261.
Griffiths, P., Jones, S., Maben, J. and Murrells. (2008). State of the art metrics for nursing: a rapid appraisal. King’s College: London.
Hardy S., Gregory, S. and Ramjeet, J. (2009). An exploration of intent for narrative methods of inquiry. Nurse Researcher 16 (4), 7-19.
Health and Safety Executive (2001). A guide to measuring health and safety performance. Available at: http://www.hse.gov.uk/opsunit/index.htm (accessed 5th September 2011).
Health Care Commission (2009). Investigation into Mid Staffordshire NHS Foundation Trust. Commission for Healthcare Audit and Inspection: London.
Healthcare Commission (2007). Investigation into outbreaks of Clostridium Difficile at Maidstone and Tunbridge Wells. Healthcare Commission: London.
Hewison, A. (2013). The missing leaders: Rediscovering the Ward Sister/Charge Nurse role. Leadership in Health Services 26 (4), 268-282. DoI 10.1108/LHS-12-2011-0049
Hochshild, AR. (1983). The managed heart: Commercialization of human feeling. University of California Press: Berkley.
Institute of Medicine (2010). The future of Nursing: leading change, advancing health. USA: Robert Wood Johnson Foundation. Available at: http://www.iom.edu/Reports/2010/The-Future-of- Nursing-Leading-Change-Advancing-Health.aspx (accessed 6th October 2011).
Kelly, L.A., McHugh, M.D. and Aiken, L.H. (2011). Nurse Outcomes in Magnet® and Non-Magnet Hospitals. Journal of Nursing Administration 41 (10), 428-433.
King’s Fund (2010). Have targets improved NHS performance? King’s Fund. http://www.kingsfund.org.uk/current_projects/general_election_2010/key_election_questions/have_targets.html (accessed 12th December 2011).
Lievens, I. and Vlerick, P. (2014). Transformational leadership and safety performance among nurses: the mediating role of knowledge related job characteristics. Journal of Advanced Nursing 70(3), 651-661.
Maben, J. and Griffiths, P. (2008). Nurses in Society: starting the debate. King’s College: London.
Mannion, R., Davies, H, Harrison et al (2010). Changing management culture and organisational performance in the NHS. National Institute for Health Research Service Delivery and Organisation Programme: London.
Mannion, R., Davies, H. and Marshall, M. (2005). Cultural attributes of “high” and “low” performing hospitals. Journal of Health Organization and Management 19(6): 431-439.
Marrin, M. (2009). Fallen angels: the nightmare nurses protected by silence. Available at: http://www.timesonline.co.uk/tol/comment/columnists/minette_marrin/article6814962.ece [accessed 12.10.11].
Mays, N., Pope, C. and Popay, J. (2005). Systematically reviewing qualitative and quantitative evidence to inform management and policy-making in the health field. Journal of Health Services Research & Policy 10 (suppl 1), 6-20.
McKee, L., West, M., Flin, R., Gunn, A. et al. (2010). Understanding the dynamics of organisational culture change: creating safe places for patients and staff. National Health Institute for Health Research, Service Delivery and Organisation Programme: London.
McKenna, H., Thompson, D., Watson, R. and Norman, I. (2006). The good old days of nurse training: rose tinted or jaundiced view? International Journal of Nursing Studies 43, 135-137.
McSherry, RM, Pearce P., Grimwood, K. and McSherry, W. (2012). The pivotal role of nurse managers, leaders and educators in enabling excellence in nursing care. Journal of Nursing Management 20(1), 7-19.
Meade, C, Bursell, A. and Ketelsen, L. (2006). Effects of nursing rounds on patients’ call light use, satisfaction and safety. American Journal of Nursing 106(9), 58-70.
Menzies, IEP. (1960). A Case-Study in the Functioning of Social Systems as a Defence against Anxiety: a Report on a Study of the Nursing Service of a General Hospital. Human Relations 13(2), 95-121.
Moores, B. and Moult, A. (1979). Patterns of nurse activity. Journal of Advanced Nursing 4: 137-149.
National Nursing Research Unit (2012). Intentional Rounding: what is the evidence. Policy+ 35, 1-2.
Nielson, K., Yarker, J., Brenner, S., Randall, R., Borg, V. (2008). The importance of transformational leadership style for the well-being of employees working with older people. Journal of Advanced Nursing 63 (5), 465-475.
NMC (2004). Project 2000 Papers: Counting the Costs-The Final Proposals (February 1997). Nursing and Midwifery Council: London.
Odone, C. (2011). Sulky, lazy and patronising: finally, we admit the existence of the Bad Nurse, the NHS’s dirty little secret. The Telegraph. Available at http://blogs.telegraph.co.uk/news/cristinaodone/100083415/sulky-lazy-and-patronising-finally-we-admit-the-existence-of-the-bad-nurse-the-nhss-dirty-little-secret/ (accessed 4th August 2011).
Ogier, ME. (1982). An Ideal Sister? A study of the leadership style and verbal interactions of ward sisters with nurse learners in general hospitals. Royal College of Nursing: London.
Orton, HD. (1981). Ward Learning Climate: a Study of the Role of the Ward Sister in relation to Student Nurse Learning on the Ward. Royal College of Nursing: London.
Patterson, C. (2012). Reforms in the 1990s were supposed to make nursing care better. Instead there’s a widely shared sense that this was how today’s compassion deficit began. How did we come to this? The Independent (http://www.independent.co.uk/voices/commentators/christina-patterson/reforms-in-the-1990s-were-supposed-to-make-nursing-care-better-instead-theres-a-widely-shared-sense-that-this-was-how-todays-compassion-deficit-began-how-did-we-come-to-this-7631273.htm accessed 20th April 2015).
Pembrey, SE. (1980). The Ward Sister Key to Nursing: A Study of the Organisation of Individualised Nursing. Royal College of Nursing: London.
Phillips, M. (2011). The moral crisis in nursing: voices from the wards. Daily Mail October 21. http://melaniephillips.com/the-moral-crisis-in-nursing-voices-from-the-wards (accessed February 23rd 2012).
Phillips, M. (2011a). How feminism made so many nurses too grand to care. Daily Mail. October 17. http://melaniephillips.com/how-feminism-made-so-many-nurses-too-grand-to-care (accessed February 23rd 2012).
Price, B. (2009). Guidance on conducting a literature search and reviewing mixed literature. Nursing Standard 23(24), 43-49.
Rattray, JE and Hull, AM. (2008). Emotional outcome after intensive care: literature review. Journal of Advanced Nursing 64(1), 2-13.
Royal College of Nursing (2012). Quality with Compassion The Future of Nursing Education The Report of the Willis Commission 2012. Royal College of Nursing: London.
Royal College of Nursing (2009). Breaking down barriers, driving up standards. Royal College of Nursing: London.
Roberts, SH and Bailey, JE. (2011). Incentives and barriers to lifestyle interventions for people with severe mental illness: a narrative synthesis of quantitative, qualitative and mixed methods studies. Journal of Advanced Nursing 67(4), 690-708.
Salmela, S., Eriksson, K. and Fagerström, L. (2012). Leading change: a three dimensional model of nurse leaders’ main tasks and roles during a change process. Journal of Advanced Nursing 68 (2), 423-433.
Sawbridge, Y. and Hewison, A (2011). Time to care? Responding to concerns about poor nursing care. Health Services Management Centre Policy Paper 12. HSMC, University of Birmingham, Birmingham. ISBN 9780704428874.
Scott, JT, Mannion, R., Davies, H. and Marshall, M. (2003). Health Care Performance and Organisational Culture. Radcliffe: Oxford.
Shields, L., Morrall, P., Goodman, B. et al. (2012). Care to be a nurse? Reflections on a radio broadcast and its ramifications for nursing today. Nurse Education Today 32 (5), 614-617.
Smith, P. (2012). The Emotional Labour of Nursing Revisited. 2nd edn. Palgrave: Houndmills.
Smith, P. (1992). The Emotional Labour of Nursing. Macmillan Education: Basingstoke.
Spence Laschinger, H.K., Almost, J., Tuer-Hodes, D. (2003). Workplace Empowerment and Magnet Hospital Characteristics: Making the Link. Journal of Nursing Administration 33 (7/8), 410-422.
Studer Group (2006). Improve Clinical Outcomes with Hourly Rounding. Studer Group Newsletter 1(7): Sec 1. Available at http://www.studergroup.com/news (accessed 20th November 2011).
Templeton, SK. (2004). Nurses are “too clever” to care for you. The Sunday Times April 25th 2004. Available at: http://www.thesundaytimes.co.uk/sto/news/uk_news/article223080.ece (accessed 10th August 2011).
Thomas, J. (2006). Organisational Culture in Health and Social Care. Radcliffe: London.
Turner, BS. (1987). Medical Power and Social Knowledge. Sage Publications: London.
UKCC. (1999). Fitness for Practice: The UK Commission for Nursing and Midwifery Education. United Kingdom Central Council for Nursing Midwifery and Health Visiting: London.
UKCC. (1995). Position Statement on Clinical Supervision. United Kingdom Central Council for Nursing Midwifery and Health Visiting: London.
UKCC. (1986). Project 2000:A new preparation for practice. United Kingdom Central Council for Nursing Midwifery and Health Visiting: London.
UKCC. (1985). Project 2000: Facing the future (Project Paper 6). United Kingdom Central Council for Nursing Midwifery and Health Visiting: London.
Ulrich, R., Quan, X., Zimring, C., Joseph, A. and Choudhary, R. (2004). The role of the physical environment in the hospital of the 21st century: a once-in-a-lifetime opportunity. Center for Health Design. Available at: http://www.healthdesign.org/chd/research/role-physical-environmenthospital-21st-century) (accessed 10th August 2011).
Vallido, T., Wilkes, L., Canter, B. and Jackson, A. (2010). Mothering disrupted by illness: a narrative synthesis of qualitative research. Journal of Advanced Nursing 66(7), 1435-1445.
Vaughan, B. and Pillmoor, M. (1989). Managing Nursing Work. Scutari Press: Middlesex.
Wallbank, S. and Preece, E. (2010). Evaluation of Clinical Supervision given to Health Visitor and School Nurse leadership participants. NHS West Midlands and Worcester University.
West, M. and Dawson, J. (2011). NHS Staff Management and Health Service Quality. Department of Health. Available at: http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/ documents/digitalasset/dh_129656.pdf (accessed 11th November 2011)
Westmoreland, D. (1993). Nurse managers’ perspectives of their work. Journal of Nursing Administration 23(1), 60-64.
Wiles, R., Cott, C. and Gibson, BE. (2008). Hope, expectation and recovery from illness: a narrative synthesis of qualitative research. Journal of Advanced Nursing 64(6), 564-573.
Wise, S. (2007). Wanted: the next generation of nurse and midwifery managers. International Journal of Public Sector Management 20(6), 473-483.
Zydzlunaite, V. and Lepatite, D. (2013). Leadership styles in ethical dilemmas when head nurses make decisions. International Nursing Review 60, 228-235. http://www.england.nhs.uk/nursingvision/.